To speed up data flow, improve accuracy and labour efficiencies, Wells has always looked for ways of applying information technology to its field activities. Right from the early forms of mobility software systems they have led the way in mobility technology innovation by creating and customizing its own software...
For more information about Wells mobility technology
Mobility Support and Solutions
Having more than 300 field service representatives right around the country, Wells provide IT and asset monitoring service for a wide area network coverage to all our key area bases.
This involves support to more than 120 desktops and 1600 mobile devices from smart phones to other hand held devices.
For both Metering Services and Technical Services, Wells develops and maintains its own systems for field operations, which means they are very responsive and very specific to the requirements of the type of work Wells carries out.
Having our own mobility solutions mean we can provide leading edge productivity monitoring and control, all done in full compliance with electricity authority requirements for information security.
E-MERGE DATA SOLUTIONS
E-merge Data Solutions provides Wells with mobility IT support. Drawing from field experience since the 1990s, and the expertise of an international team, E-merge helps Well’s clients save time and money whether it's workflow management, job dispatch, scheduling software, or monitoring remote locations.
Field Service Review
E-merge Data Solutions offer a "Field Services Review" consultation package. A detailed report is provided that evidences improved field services and details a relevant mobility strategy. This gives businesses certainty around the direction needed to improve their business with technology.
Because all clients aren’t the same, E-merge offers customisable workforce management software solutions to its customers.
Con-X is its cornerstone product, and saves businesses time and money by connecting the office with mobile workforce's devices such as PDAs or mobile phones, and automatically gathers information online, safely and securely.
Training & Support
E-merge provides field software users full training and support including workshops, video tutorials and a dedicated help desk.